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Evaluation of after Sales Services in Airline Companies Case study: EgyptAir

Abstract
This study aims to evaluate the Aftersales services in EgyptAir airline, in additionally the relationship among the quality of the provided services and customer satisfaction, especially the impact of after-sales services on customer satisfaction in EgyptAir airlines as a subject for a case study.The importance has grown as delivering high-quality service becomes a marketing requirement among air ...
Subjects
Customer satisfaction
Business
Marketing
Revenue
Service quality
Descriptive statistics
Profit (economics)
Sales management
Customer retention
Service (business)
Statistics
Economics
Mathematics
Accounting
Microeconomics
Sustainable Development Goals (SDG)
Industry, innovation and infrastructure


pdf file

Evaluation of after Sales Services in Airline Companies Case study: EgyptAir
pdf file

Evaluation of after Sales Services in Airline Companies Case study: EgyptAir

Abstract
This study aims to evaluate the Aftersales services in EgyptAir airline, in additionally the relationship among the quality of the provided services and customer satisfaction, especially the impact of after-sales services on customer satisfaction in EgyptAir airlines as a subject for a case study.The importance has grown as delivering high-quality service becomes a marketing requirement among air ...
Subjects
Customer satisfaction
Business
Marketing
Revenue
Service quality
Descriptive statistics
Profit (economics)
Sales management
Customer retention
Service (business)
Statistics
Economics
Mathematics
Accounting
Microeconomics
Sustainable Development Goals (SDG)
Industry, innovation and infrastructure


pdf file