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The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator
Citations:
1
References:
30
Abstract
This study aims to investigate whether customers' satisfaction mediates the impact of logistics service quality LSQ on customers' loyalty in Egyptian resorts.Data was gathered from 437 guests to Egyptian resorts using a questionnaire developed by the LSQ scale to assess several aspects of logistical service quality.The findings indicate a positive relationship between all aspects of logistics serv...
Keywords
Sustainable Development Goals (SDG)
2023
Article
Open Access
2-Y Citation Average
0.569
Language
Country
The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator
Citations:
1
References:
30
Abstract
This study aims to investigate whether customers' satisfaction mediates the impact of logistics service quality LSQ on customers' loyalty in Egyptian resorts.Data was gathered from 437 guests to Egyptian resorts using a questionnaire developed by the LSQ scale to assess several aspects of logistical service quality.The findings indicate a positive relationship between all aspects of logistics serv...
Keywords
Sustainable Development Goals (SDG)
2023
Article
Open Access
2-Y Citation Average
0.569
Language
Country