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Measuring Food and Beverage Service Quality and its Effect on the level of Customer Satisfaction : A field study applied to five-star hotels in Egypt
References:
21
Abstract
Service industries play an increasingly important role in developed economies and now account for over 70 percent of employment in many instances . Service quality depends on customer participation in the process of delivering service, so measuring service quality and assessing customer satisfaction are not easy to be achieved as a result of service characteristics. The research aims at: • Identif...
Keywords
Sustainable Development Goals (SDG)
2007
Article
Open Access
2-Y Citation Average
0.276
Language
Country
Measuring Food and Beverage Service Quality and its Effect on the level of Customer Satisfaction : A field study applied to five-star hotels in Egypt
References:
21
Abstract
Service industries play an increasingly important role in developed economies and now account for over 70 percent of employment in many instances . Service quality depends on customer participation in the process of delivering service, so measuring service quality and assessing customer satisfaction are not easy to be achieved as a result of service characteristics. The research aims at: • Identif...
Keywords
Sustainable Development Goals (SDG)
2007
Article
Open Access
2-Y Citation Average
0.276
Language
Country