The purpose of this study is to explore the relationship between INTSERVQUAL and EXTSERVQUAL in 20 domestic and foreign restaurants in Amman, and the importance of internal service quality. and its impact on. customer evaluation of external service quality dimensions, the study dealt with (231) employees in both domestic and foreign restaurants and ^537) customers visiting these restaurants. INTSE...
The purpose of this study is to explore the relationship between INTSERVQUAL and EXTSERVQUAL in 20 domestic and foreign restaurants in Amman, and the importance of internal service quality. and its impact on. customer evaluation of external service quality dimensions, the study dealt with (231) employees in both domestic and foreign restaurants and ^537) customers visiting these restaurants. INTSE...