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The relationship between INTSERVQUAL & EXTSERVQUAL in Full-service restaurants: a comparative study between Domestic foreign restaurants

Abstract
The purpose of this study is to explore the relationship between INTSERVQUAL and EXTSERVQUAL in 20 domestic and foreign restaurants in Amman, and the importance of internal service quality. and its impact on. customer evaluation of external service quality dimensions, the study dealt with (231) employees in both domestic and foreign restaurants and ^537) customers visiting these restaurants. INTSE...
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Keywords
Empathy
Service quality
Reliability (semiconductor)
Business
Marketing
Service (business)
Flexibility (engineering)
Quality (philosophy)
Advertising
Psychology
Social psychology
Management
Economics
Power (physics)
Philosophy
Physics
Epistemology
Quantum mechanics


pdf file

The relationship between INTSERVQUAL & EXTSERVQUAL in Full-service restaurants: a comparative study between Domestic foreign restaurants
pdf file

The relationship between INTSERVQUAL & EXTSERVQUAL in Full-service restaurants: a comparative study between Domestic foreign restaurants

Abstract
The purpose of this study is to explore the relationship between INTSERVQUAL and EXTSERVQUAL in 20 domestic and foreign restaurants in Amman, and the importance of internal service quality. and its impact on. customer evaluation of external service quality dimensions, the study dealt with (231) employees in both domestic and foreign restaurants and ^537) customers visiting these restaurants. INTSE...
View PDF
Keywords
Empathy
Service quality
Reliability (semiconductor)
Business
Marketing
Service (business)
Flexibility (engineering)
Quality (philosophy)
Advertising
Psychology
Social psychology
Management
Economics
Power (physics)
Philosophy
Physics
Epistemology
Quantum mechanics


pdf file