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Factors That Affect Customers Willingness to Use Self Service Technologies at Hospitality Organizations
Citations:
1
References:
21
Abstract
Many hotels and restaurants have installed self service check in out and have recently provided new self service technologies.To successfully implement and use self service technologies, it is important for the hospitality operators to understand the factors that determine both willingness and resistance of the customers to use self service technologies.Thus, the purpose of this study is to explor...
Keywords
2015
Article
Open Access
2-Y Citation Average
0.276
Language
Country
Factors That Affect Customers Willingness to Use Self Service Technologies at Hospitality Organizations
Citations:
1
References:
21
Abstract
Many hotels and restaurants have installed self service check in out and have recently provided new self service technologies.To successfully implement and use self service technologies, it is important for the hospitality operators to understand the factors that determine both willingness and resistance of the customers to use self service technologies.Thus, the purpose of this study is to explor...
Keywords
2015
Article
Open Access
2-Y Citation Average
0.276
Language
Country