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Toward Business Improvement through Employee-Customer Engagement in the Hotel Industry: Human-Sigma Approach
Citations:
1
References:
26
Abstract
This study aims to measure the employee and the customer engagement using the Human Sigma approach as an attempt toward hotel business performance improvement.This is a comparative study conducted between two hotel settings, namely chain hotels and independent hotels in Egypt.Two different structured surveys were used to collect data.A random sample of 272 employees and 177 customers was chosen fo...
Keywords
Sustainable Development Goals (SDG)
2017
Article
Open Access
2-Y Citation Average
0.276
Language
Country
Toward Business Improvement through Employee-Customer Engagement in the Hotel Industry: Human-Sigma Approach
Citations:
1
References:
26
Abstract
This study aims to measure the employee and the customer engagement using the Human Sigma approach as an attempt toward hotel business performance improvement.This is a comparative study conducted between two hotel settings, namely chain hotels and independent hotels in Egypt.Two different structured surveys were used to collect data.A random sample of 272 employees and 177 customers was chosen fo...
Keywords
Sustainable Development Goals (SDG)
2017
Article
Open Access
2-Y Citation Average
0.276
Language
Country