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Leader Humor and Passenger-Oriented Organizational Citizenship Behavior in Cabin Crew
References:
24
Abstract
This study investigates if, even in the traditionally stressful aviation industry environment, leader humor may motivate the crew to overcome travel tension and anxiety in their supportive behavior toward passengers.The research findings show that humorous executives are More likely to encourage cabin crew to participate in passenger-oriented Organizational Citizenship Behavior (OCB).Through the m...
Keywords
Sustainable Development Goals (SDG)
2023
Article
Open Access
Leader Humor and Passenger-Oriented Organizational Citizenship Behavior in Cabin Crew
References:
24
Abstract
This study investigates if, even in the traditionally stressful aviation industry environment, leader humor may motivate the crew to overcome travel tension and anxiety in their supportive behavior toward passengers.The research findings show that humorous executives are More likely to encourage cabin crew to participate in passenger-oriented Organizational Citizenship Behavior (OCB).Through the m...
Keywords
Sustainable Development Goals (SDG)
2023
Article
Open Access