BackgroundTotal Quality Management (TQM) was defined by Oakland and Porter (1994, 163) as "a comprehensive approach to improving competitiveness, effectiveness and flexibility through planning for each individual at each level".The main aim of applying the TQM concept and practices in education is to boost continuous development and improvement as well as to achieve a high standard of teaching and...
BackgroundTotal Quality Management (TQM) was defined by Oakland and Porter (1994, 163) as "a comprehensive approach to improving competitiveness, effectiveness and flexibility through planning for each individual at each level".The main aim of applying the TQM concept and practices in education is to boost continuous development and improvement as well as to achieve a high standard of teaching and...