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Customer Acceptance of Self-Service Technology in Five-Star Hotels in Egypt
Citations:
5
References:
64
Abstract
Self-service technology (SST) is continuously improving to make a wide range of services easier, quicker, and more suitable.The current study aims mainly to explore customers' acceptance and intention to use SST in five-star hotels in Egypt based on its ease of use and usefulness.Therefore, the current research highlighted four issues of SST, namely; technology acceptance (perceived usefulness and...
Keywords
2022
Article
Open Access
Customer Acceptance of Self-Service Technology in Five-Star Hotels in Egypt
Citations:
5
References:
64
Abstract
Self-service technology (SST) is continuously improving to make a wide range of services easier, quicker, and more suitable.The current study aims mainly to explore customers' acceptance and intention to use SST in five-star hotels in Egypt based on its ease of use and usefulness.Therefore, the current research highlighted four issues of SST, namely; technology acceptance (perceived usefulness and...
Keywords
2022
Article
Open Access