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العلاقة بين ممارسات نظم العمل عالية الأداء وجودة الخدمة المقدمة للعملاء دراسة ميدانية على شركات اتصالات التليفون المحمول في جمهورية مصر العربية
Abstract
The purpose of this research is to study the relationship between highperformance work systems practices (practices that enhance ability, practices that enhance motivation, practices that enhance opportunities for participation) and the quality of service provided to customers (service reliability, service tangibility, responsiveness to customers, safety/trust, and empathy with customers) in mobil...
Keywords
2023
Article
Open Access
العلاقة بين ممارسات نظم العمل عالية الأداء وجودة الخدمة المقدمة للعملاء دراسة ميدانية على شركات اتصالات التليفون المحمول في جمهورية مصر العربية
Abstract
The purpose of this research is to study the relationship between highperformance work systems practices (practices that enhance ability, practices that enhance motivation, practices that enhance opportunities for participation) and the quality of service provided to customers (service reliability, service tangibility, responsiveness to customers, safety/trust, and empathy with customers) in mobil...
Keywords
2023
Article
Open Access